Refund & Returns | guzaverino

Refund and Returns Policy

We want you to be delighted with every purchase from GUZAVERINO. If something isn't quite right, here's how our returns and refunds process works.

Right of Withdrawal
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, simply email us at info@guzaverino.com with your order number and let us know that you wish to return your item.

Return Conditions
You're welcome to unpack and inspect your items just as you would in a shop, to check their size, quality and how they look in your space. To ensure a smooth return, please send items back:

Unused, undamaged and in the same condition in which you received them.
With all original labels, accessories, cables and instructions included.
In their original packaging where possible, especially for fragile items.
With proof of purchase, such as your order number or receipt.

If an item has been used or handled beyond what is necessary to inspect it, for example a candle that has been burned, a shelf that has been drilled or mounted, or a product that has been altered, we may deduct an amount for any resulting loss in value.

Please note that personalised or custom-made items, such as products printed with your own photos or text, are made specifically for you and are therefore excluded from the right of withdrawal, unless they arrive faulty or damaged.

How to Start a Return
Send an email to info@guzaverino.com with your order number and the item(s) you'd like to return. Our team will guide you through the next steps and provide you with the return instructions.

Return address:
GUZAVERINO
SB International UG (haftungsbeschränkt)
Fährstraße 217, 40221 Düsseldorf, Germany

Please only send items back after contacting us, so we can process your return as quickly as possible. For fragile items, please pack them securely to prevent damage during return shipping.

Refunds
Once we have received and inspected your return, we'll notify you by email. We will refund the purchase price, together with the original standard shipping costs, to your original payment method within 14 days. We may withhold the refund until we have received the returned items or you have provided proof that you have sent them back.

Exchanges
If you'd prefer a different size, style or design, simply return the original item and place a new order for the one you want. This is the quickest way to get the right piece to you.

Return Shipping Costs
Unless the item you received is faulty, damaged or incorrect, the cost of return shipping is your responsibility. If your item arrived damaged or is not what you ordered, please contact us and we'll work out the best solution with you, including covering the return shipping costs.

Late or Missing Refunds
If you haven't received your refund yet, please first check with your bank or payment provider, as processing times can vary. If it still hasn't arrived, email us at info@guzaverino.com and we'll look into it for you.

Damaged, Faulty or Incorrect Items
If your order arrives damaged or faulty, or is not what you ordered, please email us as soon as possible at info@guzaverino.com with your order number and photos of the item and its packaging, so we can resolve it quickly. Your statutory warranty rights remain unaffected.