Cancellations | guzaverino

Cancellation Policy

We understand that plans can change. Here's how cancelling an order works at GUZAVERINO.

Cancelling Before Shipment
If you'd like to cancel your order, please email us as soon as possible at info@guzaverino.com and include your order number. As long as your order has not yet been dispatched, we'll cancel it and issue a full refund to your original payment method.

Personalised or custom-made items, such as products printed with your own photos or text, can only be cancelled before production has started. Once we've begun making your item, the order can no longer be cancelled.

Cancelling After Shipment
Once your order has been shipped, it can no longer be cancelled. You are still welcome to return the items once they arrive, provided they are unused, undamaged and include all original labels, accessories and packaging, in accordance with our Refund and Returns Policy.

Right of Withdrawal
If you are a consumer in the European Union, you also have the right to withdraw from your purchase within 14 days of receiving your order, without stating a reason. For full details on how to exercise this right, including the conditions for returned items and the exclusion of personalised products, please refer to our Refund and Returns Policy.

Order Changes
If you'd like to change the style, design, size, item or quantity in your order, please get in touch as quickly as possible. If your order has not yet entered processing, we'll do our best to update it for you.

How to Request a Cancellation
To cancel an order, send an email to info@guzaverino.com including:

Your order number.
The reason for the cancellation, if you'd like to share it.
Whether you'd prefer a refund or store credit, where applicable.

Our team will confirm your cancellation and the next steps by email.